We at Kommunal, Swedish Municipal Workers' Union, are one of northern Europe’s larger trade unions with over 500,000 union members. Here is why we use RelationDesk for social media.
A. THE CHALLENGE
Before we started managing social media through RelationDesk, we used a big US based tool. The main issue with the US based tool was the lack of overview for our incoming messages. Also their customer support team did not work the same hours as our team, and we had a strong feeling that our suggestions of improvements often were lost. Overall these problems made our work harder than it should be.
B. THE SOLUTION
Find a great partner
RelationDesk are easy to communicate with and fast to respond if we need anything. RelationDesk work close with us and listen to our feedback and suggestions of improvements. They also helped us with initial training and continues to improve the product in meaningful ways.
Find a tool with great overview
RelationDesk gives us a great overview of our incoming messages and shows the comments in a great context. This also makes RelationDesk very easy to learn - and there is no longer any need for long training sessions for new colleagues.
Make internal communication more efficient
The great features such as Ask for Help has really helped the communication within the Social Team - and also throughout our whole organization.
C. THE RESULT
☑️ We are very satisfied with RelationDesk and how user friendly it is.
☑️ It’s easier to reply to our customers. And it’s also easier to contact colleagues through RelationDesk, especially using the feature Ask for Help.
☑️ We have good communication with RelationDesk’s support team who always respond quickly.
☑️ RelationDesk keeps evolving with new features that really has a positive effect on our team’s workflow.
RelationDesk - Your complete social media management tool
More about Engage
Engage with your customers.
Understand and optimize how visitors and followers interact with your brand on social.
Learn the best times to publish, what topics perform with your audience, easily duplicate successful content across channels, and explore sentiment analysis all in one platform.
More about Publish
Publish and design great content, schedule it in the content calendar and publish to all your social media channels.
Even better, our tool lets you collaborate smoothly across teams and implement a proven approval process. Social media content work has never been smarter.
More about Measure
Measure to get key insights.
It's time to exceed your customers' expectations by taking true control of your performance.
Get all the data and deep insights you need to understand and optimize your customer care, communication, and content KPI across social media. We make it easier than ever.